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Contact Us

We'd love to hear from you!

For U.S. consumers only


Please share any questions, concerns, and feedback you have for us. We will make sure to respond as soon as possible.


To reach out to the Matrix Hotline, please call: 1-888-777-6396. Representatives are available from Monday-Friday 9:00 am - 5:30 pm EST.

To reach out to your hair community, LIKE us on Facebook.


At L’Oreal, we care about your privacy. If you have questions or concerns about how we use your information, you may review our privacy policy. Non-US consumers should visit the country website serving their region.

For U.S. consumers only

For product questions you can also call us at 1-888-777-6396, Monday-Friday 9:00am to 7:00pm Eastern Time and Saturday 9:00am-4:00pm EST.

Have a question regarding LEVEL Loyalty Rewards?
Call 1-866-766-6875